Name
Fraud Track – Account Takeover: Balancing Security With the Customer Experience
Date & Time
Tuesday, September 19, 2023, 3:30 PM - 4:15 PM
Moderator:
Jim Mortensen
Description

Fraudsters have become very adept at taking over consumer and business accounts. They easily circumvent traditional security with state-of-the-art approaches to drain funds from targeted accounts. FIs are rushing to shore up their security tools and processes, often at the expense of the customer experience. Disrupting fraudsters while delivering a streamlined experience without unnecessary friction for true customers is the holy grail of fraud prevention. Biometric authentication, device intelligence, and advanced analytic tools powered by artificial intelligence are keys to defeating fraudsters at their game while ensuring customers receive the personalized service they deserve. 

Join this session to learn how you can strengthen your defenses against account takeovers and improve customer satisfaction at the same time.