As the Vice President of Security & Biometrics at Nuance, Amy Travers utilizes her extensive knowledge in contact center security, fraud prevention, and authentication to assist organizations across various industries in fortifying their security strategies and improving customer and agent satisfaction. She leads a team of highly skilled experts that not only provides guidance to organizations on preventing fraudulent activities, protecting customer data, and enhancing the customer authentication process, but also designs and implements customized solutions that effectively address these concerns. Amy is a recognized thought leader in her field and is passionate about helping organizations stay ahead of emerging threats and trends. Prior to joining Nuance, she owned and operated an outsourced contact center for over a decade, specializing in sales and support services across various industries.