Bob Shiflet is Head of Fraud and Claims for Wells Fargo. His team is part of Operations within the Payments, Virtual Solutions and Innovation group. He joined Wells Fargo in 2018 and has more than 25 years of global fraud management leadership experience. He began his financial services career with Citigroup as the director of the Risk Early Warning group.
Prior to joining Wells Fargo, Bob led the Fraud, Security, and Compliance Line of Business at Fair Isaac Corporation (FICO). His team was focused on expanding FICO’s financial crimes prevention and detection capabilities globally.
Before joining FICO in 2015, Bob held leadership positions at both Citigroup and Bank of America, where he led global-level fraud (first-line) functions at both organizations. At Citigroup he served as the Head of Global Fraud Operations for Global Consumer Banking. He was responsible for executing fraud risk prevention, detection, and claims controls for the division. During his 10 years of service at Bank of America, he led their Global Fraud Prevention “Center of Excellence,” supporting the consumer, corporate, and commercial businesses.
Bob has also served on MasterCard’s Global and U.S. Fraud Advisory Councils, Visa’s Risk Council, and has also chaired the Financial Services Roundtable (FSR) Identity Theft Assistance Center (ITAC) Board of Directors.
Bob graduated with an engineering degree from the US Military Academy in West Point, New York, and currently resides in Charlotte, N.C.