Trace has been leading business transformation initiatives big and small for over 20 years. He started his professional career in Singapore focused on delivering process automation solutions for banking and securities clients by way of workflow and document management–based transformations before moving back to the United States where he broadened the scope of his focus to include consulting clients on Customer Relationship Management practices and Client Loyalty for Ernst & Young.
Trace joined SunTrust bank in 2005 as a charter member of an internal management consulting practice. In 2007 he began working with the Bank’s Fraud Management unit to transform the business unit from a federated operations model to a consolidated enterprise shared service. He joined the Bank’s Fraud Management unit full time in 2010 to lead the development and deployment of a Fraud Analytics team which he matured until being hired away to join Deloitte in 2014. After two years providing strategic advisory consulting services for financial institutions globally, he returned to SunTrust as Head of Fraud Strategy.