Name
Authentication Track – Biometrics: Opportunities and Challenges in Using Biometrics
Date & Time
Wednesday, September 16, 2020, 12:10 PM - 12:55 PM
Speakers
Mark DiMarzio - Fidelity Investments
George Kohlweiler - Navy Federal Credit Union
Simon Marchand - Nuance
Description

Because fraudsters have a wealth of consumer information from data breaches and conduct very effective customer scams and social engineering attacks, most fraud executives will agree that adequately authenticating customers is a difficult process. The need to improve the customer experience adds to the challenge, requiring a delicate balance between security and service. As a result, some authentication methods that involve high friction are falling out of favor. Are biometrics the solution? This panel will examine the pros and cons of using biometrics in various delivery channels to protect customers and secure their accounts. It will cover topics from registration to regulatory risk, so be sure to join us.