Fraud in contact centers has always been a challenge, but with the explosion of digital channels, financial institutions must secure complex ecosystems. Increasingly, financial institutions of all sizes are deploying biometrics to stop fraud and improve customer authentication. But why biometrics and why now?
Join experts from Aite Group and Nuance as they answer these questions based on new research on the role and value of biometrics—from voice and behavioral to facial and fingerprint—in the financial services industry. And hear directly from leading financial brands as they share how biometrics is helping them defend themselves and their customers.