A. Biometric Authentication and Fraud Prevention: The Latest Insights and Stories From the Front Lines
Date & Time
Tuesday, September 17, 2019, 1:55 PM - 2:40 PM
Simon Marchand - Nuance Communications
Clint Hardison - SunTrust
Robert Sullivan - Navy Federal Credit Union
Fraud in contact centers has always been a challenge, but with the explosion of digital channels, financial institutions must secure complex ecosystems. Increasingly, financial institutions of all sizes are deploying biometrics to stop fraud and improve customer authentication. But why biometrics and why now?
Join experts from Aite Group and Nuance as they answer these questions based on new research on the role and value of biometrics—from voice and behavioral to facial and fingerprint—in the financial services industry. And hear directly from leading financial brands as they share how biometrics is helping them defend themselves and their customers.
Carolina Ballroom A & C