A. Two Birds, One Stone: Fight Fraud While Improving Customer Experience
Date & Time
Tuesday, September 17, 2019, 10:20 AM - 11:05 AM
David Ver Eecke - PSCU
Ted Josephson - Synchrony
Steve Durney - Ethoca
To stay competitive, merchants and issuers need to do more than fight fraud; if they don’t provide customers with frictionless experiences, they risk losing them. In this presentation we will explore the current state of card-not-present fraud and what solutions can help, investigate the growing friendly fraud problem and what can be done, and explain how friendly fraud and false declines damage the customer experience.
Carolina Ballroom A & C