Jen Martin is the Head of Consumer Fraud for Citizens Bank. Jen has an extensive background in developing and leading fraud risk, mitigation, and operations programs. In addition to fraud mitigation, Jen has over 20 years experience in the financial services, data & analytics, public safety and government services industries. She is most passionate about preventing financial crimes and through advanced analytics and innovation as well as consumer education. Jen earned her Masters of Science in Criminal Justice and Statistics from Georgia State University.