Kristen is a Senior Manager for TD Bank's Cyber-Fraud team and has extensive experience working in fraud management in the financial services industry. She's held progressive fraud management roles, beginning her career in financial crime in a fraud contact center over 8 years ago. Kristen has worked in fraud operations, strategy, analytics and more recently cyber-fraud. In her current role, she is responsible for developing and managing the data and analytics strategy for Cyber-Fraud which includes KPI and KRI metrics, detection, trending and analysis for emerging fraud threats, incident response investigations, and other fraud mitigation initiatives across the Enterprise. Her areas of expertise include cyber-fraud, authentication, data and analytics, payments fraud, and information security. Kristen holds a Honours Bachelors of Arts in Criminology from York University, is a Certified Information Systems Security Professional (CISSP) and Payment Card Industry Professional (PCIP).